Has the ‘Quality of Hire Index’ finally cracked recruitment’s holy code?

Quality of hire has been the holy grail in recruitment for years. In fact, it is the only measure by which we should assess the success of our efforts as recruiters: do we succeed in bringing in the best people? But what exactly should you look at? Often, quality of hire is measured by, for example, staff turnover in the organisation, or perhaps the judgement of hiring managers. But what if you have recruited people who actually stay longer than is good for your organisation? And how do you know that hiring managers are not mainly seeking to confirm their own views in their assessments, but that it is about genuine quality?

How do you really measure the results of your recruitment efforts?

You do not know what you do not measure, say Mike Fitzsimmons and Steven Hunt too, respectively CEO and researcher at CrossHQ and co-authors of THE Book on Quality of Hire, published last year. In that book, they explore how you can consistently measure the quality of your hires and thus continue improving your efforts. ‘Quality of hire is one of the most important, but often misunderstood, metrics in talent management. We wrote this book to make the concept accessible and the solutions achievable,’ according to Hunt.